FAQ

About DelOffice

Who are DelOffice?

DelOffice is Mauritius’ largest online office supplies store for business corporates and organisations. From basic office, messroom, cleaning supplies to ink & toners, advertising and printing services, our store exists for meeting the needs of the working people. We offer you convenient shopping and delivery facility for the smooth running of your office.

What are our corporate values?

Trust, honesty and integrity are our principal core values and we make it a rule to follow. We treat both our customers and suppliers with respect and fairness at all times and expect the same in return. Aware of our social responsibility and feeling concern for the environment, at DelOffice we have chosen to minimise everyday wastage by the way we work. Read more on Our Corporate Values.

Who do I contact concerning employment?

See Job Opportunities at DelOffice or send your Curriculum Vitae at hr@deloffice.mu>.

Shop Online

Which method of payment is accepted?

Payment by cheque is accepted on delivery of goods. We do not accept cash payment for security reasons unless prior arrangement has been made. Business customers may apply for credit facilities after registration by sending an official request to sales@deloffice.mu (or accounts@deloffice.mu).

Can I order an item which is not available on the web store?

Order an item which is not available on our web store via our Product Inquiry Form or on sales@deloffice.mu. We will make our best to satisfy your needs.

Will I receive an order acknowledgement?

Our system will send you an automatic acknowledgement of your order. Once your order is processed, our sales team will communicate with you by phone or e-mail to advise you of the status of your order.

What do I do if I need some technical help with a product?

If you have trouble using a product, use our inquiry form. You will find this form in Contact Us.

My Account

Can I change the details in my DelOffice online account?

You can change your DelOffice online account details at anytime. Simply go to My Account, under Accounts Details, click on the edit icon.

How do I change my password?

Changing your password is easy. You simply need to go to My Account after signing in, click on the Change password icon and enter your new password of not less than 8 characters.

Delivery

What are your delivery rates?

Delivery to established Free Delivery Zones
Orders of Rs 2,500 (excluding VAT) or more - Free
Orders less than Rs 2,500 (excluding VAT) - Rs 200 per delivery
Delivery outside established Free Delivery Zones - Rs 500 per delivery
A nominal handling fee of Rs 100+VAT is applied to all orders for packaging.
For items classified as Oversize, a special delivery fee may be applied.

Where does DelOffice deliver to?

We deliver in the main City Areas namely Port Louis, Beau Bassin, Rose Hill, Ebene Cybercity, Quatre Bornes, Vacoas, Phoenix, Curepipe and surroundings. We can also go North up to Goodlands and Grand Bay, East up to Quartier Militaire and West up to Flic en Flac. If you want to know whether we can deliver to your place, contact us at sales@deloffice.mu

Do you have any pick-up point available?

You can pick up your order at our main office located at Le Hochet, Terre Rouge.

Do you deliver to P.O Boxes?

P.O Boxes cannot be used as a delivery address for convenience and safety reasons. A street address is required for delivery. DelOffice will deliver to the delivery address which you have provided in the registration form.

How can I check the status of my order?

Call our sales team to see the on-going status of your order or go to Contact Us.

Returns

Can I return the goods I have ordered?

You can return the goods to DelOffice within 2 working days of delivery for a full refund after deduction of Handling Fee and Delivery Charges.

What must I do for you to accept returned goods?

You will need to inform us of your intention to return a product in writing, by fax or mail, and provide us with a copy of DelOffice VAT Invoice, a copy of DelOffice Delivery Order and the reason for returning the product.

How do I return my goods?

We shall arrange to pick up the product at your delivery address. Products should be returned in its original packaging including any instruction manuals and/or information booklets. Custom, worn, damaged or altered items are not returnable.

What if I want to cancel my order?

Cancellation should be made within two working days of delivery. Special orders cannot be cancelled. See Terms & Conditions.

How long will it take to receive my refund?

After return of products and fulfillment of cancellation formalities, refund may take from one week to two weeks.

Privacy and Security

Why do you need my name, address, e-mail address, telephone number, etc.?

To process your order and to avoid you the hassle of re-entering your details every time you shop with us. For providing you after sales service including supplying or delivering products or services you have purchased to better understand your requirements and preferences. We use your info details to send you with offers that are of greater interest or benefit to you.

Are my personal information securely safe-guarded?

We commit to take all reasonable steps to store your personal information securely. Only authorised team members have access to our customers’ personal information. Your critical information is encrypted, through the use of SSL technology which is extremely difficult to be intercepted.

Do you share my personal information with third parties?

We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. However, we commit not to share your detailed personal information to third parties for marketing purposes.

Do you use cookies on your website?

We use cookies on our website which simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product but it does not tell us your personal identity unless you are registered with us.

Can I have access to my personal information?

Go to My Account to view your personal information and company details.

What do I do if I forgot my password?

Click on Forgot your password? found just below the password field in Register / Sign in to retrieve your password. If you keep on experiencing problems logging in, then please Contact Us for assistance